Joe Oliveira - page 1

Joe Oliveira

linkedin.com/in/joe-oliveira

Summary

I’m an experienced IT professional and systems engineer with over a decade in desktop engineering,

systems administration, and technical support. Currently, I’m working toward a bachelor’s degree in

game design to fulfill my dream of creating immersive and impactful video games. Choosing a design-

focused program has allowed me to round out the technical expertise I’ve built over the years in

development and IT, equipping me to take on end-to-end game creation with both creative and

technical mastery.

Throughout my career, I’ve earned a reputation for quickly diagnosing and resolving complex software

and hardware issues, ensuring maximum performance and minimal downtime. My achievements

include reducing system downtime by 60% through cross-functional teamwork and consistently ranking

in the top 10 sales performers, surpassing targets by an average of 32%. With deep knowledge in

programming languages like .NET, C++, and Python, along with experience in Unity, Blender, and

Docker, I’m poised to bridge design and development seamlessly.

My goal is to leverage this unique blend of skills and insights to become a well-rounded game creator

capable of crafting engaging player experiences. Let’s connect to explore how I can contribute to your

IT or game development team—or discuss how technical expertise can drive innovative gameplay. You

can reach me on LinkedIn or at joeoliveira89@gmail.com.

Experience

Part Owner / System Engineer

HPD Computer Repair

Feb 2015 – Present (9 years 7 months)

• Increased average transaction value by 30% by implementing data-driven pricing and

promotional strategies that optimized inventory flow and enhanced customer retention.

• Streamlined small business operations, including inventory, cash flow, and scheduling, reducing

stock levels by 20% and saving 10 hours weekly through automation.

• Achieved a near-perfect ‘fix’ rate of over 99% by applying advanced diagnostic skills to resolve

software and hardware issues for hundreds of devices.

• Developed a robust reporting system that improved client communication and reduced project

delays by 30%, fostering client trust and long-term relationships.

Contracted System Administrator / IT Engineer

FX420

Nov 2018 – Nov 2019 (1 year 1 month)

• Directed daily IT infrastructure operations, improving systems performance and reducing

downtime through meticulous administration and proactive maintenance.

• Reduced operating costs by implementing strategic hardware and software upgrades,

enhancing overall efficiency.

• Reduced system downtime by 60% and increased operational efficiency by 40% through

collaborative efforts to identify and resolve recurring software issues.

Joe Oliveira - page 2

• Ensured 100% data integrity for critical systems by establishing automated backup and

recovery protocols that met OLCC compliance standards.

Sales Manager / Genius Bar

Simply Mac – Apple Premier Partner

Sep 2017 – Aug 2018 (1 year)

• Guided individual team members through regular feedback sessions, fostering skill

development and a culture of continuous improvement.

• Enabled rapid, data-driven decision-making by analyzing sales metrics and delivering

actionable insights to the operations executive.

• Set a company record by leading a technical support team to return 80% of devices within 24

hours, addressing over 400 customer cases weekly.

• Consistently ranked among the top 10 sales performers, exceeding monthly targets by an

average of 32%.

Field Engineer

Fujitsu

Feb 2017 – Aug 2017 (7 months)

• Provided expert on-site technical support to over 200 enterprise locations across Oregon,

achieving a 100% resolution rate on assigned tickets.

• Enhanced client satisfaction by reliably meeting project timelines and delivering precise time

allocation estimates for tasks.

• Collaborated with the IT team to maintain and expand the enterprise knowledge base, ensuring

standardized procedures across multiple contacts.

District Manager

SCommunications – Boost Mobile & Metro PCS

Dec 2015 – Feb 2017 (1 year 3 months)

• Led cross-functional meetings with C-level executives to align sales and marketing strategies

across 30 locations and a team of 80, driving market share growth.

• Oversaw the successful buildout of new facilities, managing budgeting, vendor relationships,

and project timelines to ensure seamless execution.

• Launched targeted marketing campaigns for untapped market segments, expanding brand

visibility and driving increased revenue.

Education

Full Sail University

Bachelor of Science - BS, Game and Interactive Media Design

Nov 2022 - Present

Joe Oliveira - page 3

Various Skills & Proficientcies:

Programming & Development Languages:

• Languages: Expert in C# / .NET, C, and C++ for developing robust applications with an

emphasis on performance and maintainability. Proficient in Python for scripting and automation,

with a strong understanding of Java for backend development and object-oriented

programming.

• Web & Mobile: Skilled in JavaScript, HTML, and CSS for front-end web development, creating

responsive and user-friendly interfaces. Familiar with Swift and Objective-C for iOS

development, bringing cross-platform solutions to life.

Game Development Tools:

• Unity & Unreal Engine: Proficient in Unity for 2D and 3D game development, using C# to create

complex game mechanics, physics simulations, and interactive worlds. Experienced with Unreal

Engine’s Blueprints and C++ for high-fidelity, immersive 3D environments.

• AI Development: Practical knowledge of reinforcement learning and AI development for NPC

behavior, pathfinding, and procedural generation. Experienced in implementing AI solutions to

create adaptive gameplay that responds to player actions.

• Game Maker Studio & Blender: Skilled in Game Maker Studio for rapid prototyping and 2D

game design. Competent in Blender for 3D modeling and asset creation, enabling a seamless

pipeline from concept to in-game assets.

Software & Utilities:

• Operating Systems & Environments: Deep understanding of Windows, Linux, and macOS

environments, proficient in troubleshooting, deployment, and system customization to optimize

workflows.

• Version Control: Advanced knowledge of Git, Perforce, and SVN for version control, ensuring

efficient collaboration and code integrity across development teams.

• Cloud & Virtualization: Experience with Docker and VMware for containerization and virtualized

environments, enabling scalable and isolated testing setups. Proficient in Azure and AWS for

cloud infrastructure management, improving deployment speed and reliability.

• Ticketing & Project Management: Familiar with Jira, ServiceNow, and other ticketing systems to

track and manage tasks efficiently, fostering collaborative problem-solving and streamlined

workflow management.

• Microsoft Office Suite / Office 365: Proficient in Office applications for project planning,

documentation, and data analysis, enhancing team communication and documentation

accuracy.

Databases:

• SQL, LiteSQL, and MongoDB: Skilled in SQL for querying, managing, and optimizing relational

databases. Experienced with MongoDB for NoSQL solutions, implementing flexible, schema-

free data structures suited to agile project requirements. Adept in database normalization,

indexing, and query optimization to ensure efficient data management.

Software Development & Documentation:

• API Development: Proficient in REST API development, designing scalable, modular APIs that

enable seamless communication across applications and services.

• Agile & Scrum Methodologies: Knowledgeable in Agile methodologies, including Scrum and

Kanban, to improve project planning, iterative development, and collaborative teamwork.

• Cross-Platform Development: Experienced in cross-platform mobile and desktop applications,

ensuring consistent functionality and performance across iOS, Android, Windows, and Linux.

Joe Oliveira - page 4

• Technical Documentation: Skilled in creating comprehensive, user-friendly documentation for

both technical and non-technical audiences, enabling faster onboarding and reducing

dependency on technical support.