Joe Oliveira

Phone number:

(541) 246-0466

Email address:

joeoliveira89@gmail.com

Web: https://joexv.GitHub.io/

Work Experience

02/2015 – PRESENT

Owner / Desktop Engineer

HPD Computer Repair

• Developed and implemented data-driven pricing

policies by analyzing merchandising activities and

identifying sales promotion opportunities, resulting

in a 30% increase in average transaction value.

• Managed end-to-end small business operations,

including stock ordering, inventory control, cash

handling, and staff recruitment.

• Increased efficiency and reduced time costs by

implementing an automated inventory tracking

system, resulting in a 20% reduction in held stock

and saving 10 hours per week.

• Executed expert-level knowledge to diagnose

and resolve software and hardware issues,

achieving a determination of ‘no-fix’ for less than

1% of devices.

• Developed a robust reporting system to track all

operational activities, leading to improved

communication with clients on project progress,

resulting in a 30% reduction in project delays and

increased client trust.

11 /2018 – 11 /2019

Systems Administrator

FX420

• Facilitated and maintained the day-to-day

operations and administration of the IT

infrastructure.

• Identified and recommended the purchasing of

new software and hardware solutions, resulting in

a reduction in operating costs and an increase in

overall productivity.

• Collaborated with cross-functional teams to

identify and address recurring software problems,

resulting in a 60% reduction in system downtime

and improving operational efficiency by 40%.

• Implemented automated system backups and

recovery protocols, ensuring data integrity for

100% of the company’s critical systems while

maintaining OLCC backup requirements.

Work

Experience

09 /2017 – 08 /2018

Sales Manager / Genius Bar

Simply Mac Apple Premier Partner

•

Facilitated regular feedback sessions with

subordinates, providing constructive criticism and

guidance that led to individual skill development and

career growth opportunities.

• Monitored and analyzed daily sales data, generating

detailed reports for the operations executive, allowing

the operations executive to make faster data-driven

decisions.

• Directly managed an on-site technical support

team, providing timely resolutions to over 400

customers per week, resulting in a company-wide

record of returning 80% of devices to clients within

24 hours.

• Achieved consistent placement within the top 10

sales performers company-wide, surpassing

monthly targets by 32% on average.

04/2017 – 08/2017

Field Engineer

Fujitsu America

• Executed frequent travel to prime client locations,

providing on-site technical support for over 200

locations across Oregon.

• Investigated and resolved complex software and

hardware problems for enterprise clients,

applying comprehensive expertise, achieving a

100% resolution rate on assigned tickets.

• Optimized time allocation for tasks, delivering

reliable service period information to future

clients and meeting project deadlines, resulting in

improved client satisfaction.

• Collaborated with the company IT team to

maintain updates to the knowledge base and

procedures for all the enterprise contacts.

Work

Experience

12/ 2015 – 02/2017

District Manager

SCommunications

Boost Mobile & Metro PCS

• Spearheaded cross-functional meetings

with C-level executives to align marketing

and sales goals across 30 locations and 80

employees.

• Orchestrated build outs of new facilities,

overseeing all aspects of project

execution, including budgeting, vendor

management, and timeline adherence.

• Through extensive market research,

identified untapped market segments and

launched targeted marketing campaigns.

Skills

~ IT Skill Highlights

LAN/WAN/NOC Administration

Project Management

Disaster Recovery

Productivity Improvement

Technical Support

Systems Installation & Configuration

Database Design & Management

NOS Patches & Updates

Three letter acronyms

Troubleshooting

DevOps

Skills

~ LANGUAGES

.Net / C#

Swift

Objective-C

TSQL

PLSQL

PowerShell

JavaScript

HTML/CSS

C++

Assembly

Ruby

Java

Python

Bash

~ NOTABLE SOFTWARE/UTILITIES

Office 365

Adobe Suite

Unreal Engine

Active Directory

Oracle

Docker

Hyper V

Workday

VMWare

Azure

Sharepoint

AWS

MySQL

Group Policy

Windows Server

Apache

SAN, DAS & NAS Systems

Unix

DNS Administration

Virtualization

Kronos

Education

Hobbies

11/2022 – Present

FullSail University

Bachelor of Science | Game Design & CS

Honor Student